Using Our Website
Using Our Website
There are three sections here for you to look at. Please scroll down to find them. We hope you enjoy your stay.
Making an order
Below is a five part video showing how an order can be made. If you don’t have an account, please follow the instructions relating to this below.
Setup of online account
You can login and sign up for an online account with us here. If you have a wholesale account with us, when you sign up or login, this will be connected together to your online account. If this does not occur, please advise our staff to see if they are able to assist.
To log out, please go here and click the log out button found on the top navigation bar.
Understanding scale products
The select button and the product screen
When you select a scale product meaning a product from our website that is sold by the kilogram, you must use the ‘Select’ button. An example of this is ⬇️ shown below ⬇️ Clicking the button will take you to the product screen where you can say how you would like to buy of that product and by which ‘pack’.
When you go the the product screen, you will probably see the default unit set to ‘kg’. You can easily change this by selecting the unit drop-down menu and select a different unit such as ‘4 pack’ for example. The product screen options will look something like the ⬇️ image below ⬇️
When you select a pack option, you will see an ⬇️ orange and purple price tag ⬇️ The orange one is the price of the pack you’ve selected at this moment. The purple price is the price of the product per kilogram
The cart screen
When you go to your cart, you will notice that all your scale products will have their name then after some information like OQ: 3 4PkWt: 0.5. It’s confusing at first but hopefully easily explained here. ⬇️Below⬇️ is an example of what you would see in your cart.
| OQ: 3 | OQ stands for Original Quantity. Said simply, this is how many packs you have requested |
| 4PkWt: 0.5 | 4PkWt stands for 4 pack weighted item. Here each 4 pack weighs approximately 0.5kg |
Overall, OQ: 3 4PkWt: 0.5 means you’ve requested the 3 units of the 4-pack. Each unit weighs about 0.5kg.